Privacy Policy

Effective Date: June 25, 2026

At 2N PET FOODS INTERNATIONAL S.à r.l., we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.2npet.com and purchase our products. Please read this policy carefully. By using our site, you agree to the practices described below.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

Personal Data

You provide this information directly to us when you register, place an order, or contact us:

  • Identity Data: Name, surname, and title.
  • Contact Data: Email address, shipping address, billing address, and telephone number.
  • Financial Data: Payment card details and billing information (processed securely through third-party processors).
  • Profile Data: Username, password, purchase history, and customer service requests.

Derivative and Technical Data

Our servers automatically collect information when you access the site:

  • Log Data: IP address, browser type, operating system, and access times.
  • Device Data: Mobile device ID, model, and manufacturer.
  • Tracking Data: Pages viewed, links clicked, and time spent on specific pages.

2. How We Use Your Information

We use the collected data for specific, lawful purposes to run our e-commerce platform efficiently:

  • Order Fulfillment: Processing payments, managing shipments, handling returns, and preventing fraud.
  • Account Management: Creating and maintaining your user account.
  • Customer Support: Responding to inquiries, troubleshooting issues, and resolving complaints.
  • Marketing Communications: Sending newsletters, promotions, and product updates (with your explicit consent).
  • Site Optimization: Analyzing user trends to enhance website functionality and shopping experiences.
  • Legal Compliance: Complying with financial regulations, tax obligations, and legal requests.

3. Legal Basis for Processing (GDPR)

As a Luxembourg-based company, we process your personal data under the General Data Protection Regulation (GDPR) based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill your orders and deliver products.
  • Consent: You have given clear consent for us to process your data for specific purposes, such as marketing.
  • Legitimate Interests: Processing is necessary for our business interests, including fraud prevention and website analytics, provided it does not override your rights.
  • Legal Obligation: Processing is required to comply with EU and Luxembourg laws, such as tax and accounting regulations.

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal data. We only share your information with trusted third parties who help us operate our store:

  • Delivery Partners: Shipping carriers and postal services to deliver your orders.
  • Payment Gateways: Secure third-party payment processors to handle transactions safely.
  • Technical Service Providers: Web hosting platforms, IT support, and data analytics providers.
  • Professional Advisors: Lawyers, auditors, and insurers when necessary for business operations.
  • Legal Authorities: Regulatory bodies or law enforcement if required by law or to protect our rights.

5. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:

  • Transferring data to countries that the European Commission has deemed to provide an adequate level of protection.
  • Using specific Standard Contractual Clauses (SCCs) approved by the European Commission which give personal data the same protection it has in Europe.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure.

  • All transaction details are encrypted using Secure Socket Layer (SSL) technology.
  • Access to your personal data is restricted to employees and partners who have a specific business need to know.
  • While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements:

  • Customer Account Data: Kept for as long as your account remains active.
  • Transaction Data: Retained for up to 10 years to comply with Luxembourg tax and commercial law obligations.
  • Marketing Preferences: Kept until you opt out or withdraw your consent.

8. Your Data Protection Rights

Under the GDPR, you have specific rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete information.
  • Right to Erasure: You can ask us to delete your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You can request the transfer of your data to another organization.
  • Right to Object: You can object to our processing of your data, including for direct marketing.
  • Right to Withdraw Consent: You can withdraw your consent at any time where we rely on it to process your data.

To exercise any of these rights, please contact us using the details provided in Section 11.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

  • Essential Cookies: Necessary for the website to function properly, such as keeping items in your shopping cart.
  • Analytics Cookies: Help us understand how visitors interact with the website so we can improve performance.
  • Marketing Cookies: Used to deliver relevant advertisements to you based on your browsing habits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

  • Company Name: 2N PET FOODS INTERNATIONAL S.à r.l.
  • Website: www.2npet.com
  • Email: halcy@2npet.com
  • Address: 37 Route de Kayl, L-3514 Dudelange, Luxembourg
  • Phone: +(352)27 993471

If you are not satisfied with our response, you have the right to lodge a complaint with the Luxembourg data protection authority, the Commission Nationale pour la Protection des Données (CNPD).